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Cavalier, Ecotec, Sunfire & S10 Performance & Custom Engine Parts  |  Email Us  (985) 956-7009 |  Order ONLINE Anytime!
 
Customer Service, General Information & Policies
Customer Service, General Information & Policies
  1. Contact Info & Office Hours
  2. General Information & Policies
  3. Help with Ordering
  4. Custom Orders
  5. International Orders
  6. Changing/Cancelling a Non-Custom Order
  7. Returns, Replacements & Refunds
  8. Payment Options & Promotional Offers
  9. Shipping, Delivery Times & Tracking Your Orders
Contact Info & Office Hours
New Sales & Tech Departments
Hours: Mon-Fri: 9am-4pm EST
Telephone:
(985) 956-7009
Email: Click Here

Customer Service
Hours: Monday - Thursday: 9am-2pm EST
Telephone:
(985) 956-7009
Send us an Email Anytime: Click Here

FAX #: (603) 382-7508

Our Mailing Address
Chevy Cavalier World
24 Elm Street
Plaistow, NH
03865  USA
General Info
We are committed to helping you get the performance parts you need quickly and easily.
If you can't find your answer in our Help sections (see left), please email or phone us from our Contact page. We're here to help you!

You may return new, uninstalled items within 30 days of delivery for a refund. Items must be returned in their original packaging. We'll also pay the return shipping costs if the return is a result of our error. Just visit our online Returns Section, and we will guide you through the process.

Still have questions after visiting our Returns Center? Just contact our customer service staff about making a return.

We're pretty sure we've covered it all on the left, but if you have any remaining questions that you can't find answers to, please contact us and we'll get back to you as soon as possible with an answer.

Price Changes
All prices on this site are subject to change without notice.
 
Photos and Graphics
Images displayed of parts/items listed may not always exactly represent the item. Some images are used for general reference only. Please contact us if you have a question about a particular image found on our website before making your purchase. Please read any small print found below an image.

Typos and Misprints
We endeavor to provide accurate and up-to-date information on the products and services listed on our Web Sites. However, as we cannot verify all information from all manufacturers and providers, and as errors in gathering and publishing such information may occur, Flatlander Racing/IPP/CCW does not warrant that the product and service listings are or will always be accurate, complete or current and we shall not be liable or responsible as a result of any errors therein. We disclaim responsibility for any printing or typographical errors, and do not guarantee that all information found on this website is accurate.

Therefore, we reserve the right to refuse or cancel any orders placed for products listed at the incorrect price and shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase, and your order has been canceled, we shall immediately issue a refund to you in the amount of the incorrect price.

The part on the website says one price, but when I add it to my shopping cart, a different price shows up?
This occurs when a price has been entered wrong accidentally either on our website or in our database. Please contact the Web Design Dept. and include the Part # and price in question. The Web Design Dept. will immediately address the typo and let you know what the correct price is.

The price displayed on the website is less then the price the Sales Department gave me over the phone, shouldn't I only have to pay the website price?
Sometimes you may find pricing typos on our website. We hope you understand we work very hard to keep our website correct, but mistakes do happen. Unfortunately, you must pay the correct price of the part, and not the typo price.

I just received an email saying that the part on the website isn't correct. What's going on?
With 100,000+ parts online, we are constantly updating our web pages and database. On rare occasion you may come across a part or web page that is currently being updated and so the price or description may be wrong. Additionally, typos and misprints do occur. If this happens, you may receive an email in response to your inquiry or order letting you know what the actual cost of the item is. When this happens, we work very hard to get the part or web page updated immediately for you. If you order an item and the cost is different then the web page or shopping cart shows, we will notify you before proceeding with your order.

Security
We use a secure online ordering form so that your personal information is secure. Whether you place your order Online, by US Mail, Fax, or Telephone, we will never use your information for anything other than your purchase, nor will we release the information to any outside sources under any circumstances.

Privacy
We do not collect personal information without your knowledge. We only collect needed personal information with regards to any order you choose to place with us. Personal information will not be sold, disclosed, or shared with 3rd parties unless we need to drop ship your order directly from the manufacturer. In that case the manufacturer will be given your name and shipping address so that they may ship your order to you. Please contact us if you have questions pertaining to our Privacy Policy.

Consumer Responsibility
In our attempt to help with Technical information, we use our best educated judgment. In cases of compression, the customer or his mechanic shop must check for the proper parts supplied. Failure to do so will in no way make Flatlander Racing/IPP responsible for pistons that have been installed. In any case where an assembly has been balanced, Flatlander will only be responsible up to the cost of $100.
Help with Ordering

Placing an order with us is easy. There's no need to create an account first. We accept orders online, by phone and by fax.
Orders are processed within 24 business hours. Please allow 5-7 business days for UPS Ground Shipping (no Sat. delivery). Should any questions arise with your online order, we will contact you by email at the address you provided when placing your order.

Ordering Online
How do I order online using your Online Order Form?
Here are the steps you need to follow to place an order online. If you have any problems when following these steps, please email our Web Design Dept.

  1. Find the Part #(s) you want to order on our site.
  2. Click the shopping cart icon to add item to your shopping cart.
  3. Fill out the Order Form
  4. Submit your order
  5. You will receive an order confirmation on your screen, as well as an order confirmation and receipt at the email address you provided.

Ordering By Phone
Please call us at (985) 956-7009.
 
Ordering By Fax
Our fax # is (603) 382-7508
Please include the following when ordering by fax:
- Complete Name
- Telephone #
- Part #(s)
- Qty
- Sizes (if applicable)
- Billing Address
- Shipping Address
- Method of Shipping (ground, 3-day, 2-day or overnight)
- Credit Card #, exp. date, Cvv #
- Your Signature

Ordering By Mail
Can I place an order by Mail?
We accept orders via US Mail. You must contact our Sales Dept. first to get a total for your order (including shipping).
 
Please include the following when ordering by mail:
- Complete Name
- Telephone #
- Part #(s)
- Qty
- Sizes (if applicable)
- Total quoted by Sales Dept for Order Total and Shipping
- Sales staff name who quoted you.

What is your Mailing Address?
Flatlander Racing
Re: Mail Orders
24 Elm Street
Plaistow, NH 03865

Can I still pay by Credit Card if I am ordering by mail?
Yes, please make sure to also include the following if paying by CC:
- Billing Address
- Shipping Address
- Method of Shipping (ground, 3-day, 2-day or overnight)
- Credit Card #, exp. date, Cvv #
- Your Signature

Can I pay by Check or Money Order?
Yes, please refer to our payments section.

Back Orders
What happens if an item is on back order?
Occasionally a backorder will occur, even with our large inventory.
If we find that an item is on back order with no ETA, then we will cancel your order and notify you to let you know. If the item is on back order with a wait time, we will notify you before proceeding with your order.

We also make every effort to cross-reference the back ordered item to a comparable manufacturer's line so that you can still receive the part you need. If we find a part that is comparable, we will notify you before proceeding with the order. If cross-referencing is not an option and you have to wait for a part, we will leave the option up to you if you want to cancel your order or wait for the item.

Can I still order an item if it is on Back Order?
Yes, we can back order most items for you if we are currently out of stock but expecting another shipment.

How long do you keep back orders open for?
Active backorders are kept open for a maximum of 45 days. If we haven't received the item from the manufacturer after this time, the backorder will be cancelled and we will contact you, at which time you may re-order or substitute a similar item. It is very important to us that you are completely satisfied with your entire order, every time.

Catalog
Do you have a Catalog you can send me?
Unfortunately, we do not have any mail-order catalogs. We have over 100,000+ parts available online with new parts added daily to our sites. Any print catalog we designed would be outdated immediately! We use our Web Sites as our catalogs and update them daily. If you can't find what you're looking for, please contact us! 

Help Locating a Part
What if I'm not sure exactly what I need, or what the best part would be?
We have a very experienced, knowledgeable and helpful technical staff who are very happy to talk with you about any questions you may have, so please contact our Tech Dept. with your questions.

What if I can't find what I'm looking for?
If there is something you want and you can't find it, please give us a call at (985) 956-7009 and contact us.

I have a tech question before I order, can you help me?
We have a very experienced, knowledgeable and helpful technical staff who are very happy to try and assist you with your tech question, if they can't answer it they will direct you to the manufacturer for additional assistance. Please contact our Tech Dept. with your questions.

Problems using the Online Order Form
How can I order if your online shopping cart isn't working?
Please email our Web Design Dept. and let them know what you are having trouble with (please include the Part #).
You can also place your order by calling our Sales Dept at 603.378.0090. 

Custom Orders
Custom & Special Orders
All items not in stock and/or are designed or created specifically for the customer are considered to be Custom or Special Orders. The customer and/or mechanic must check that the proper parts are supplied before installation. Failure to do so will in no way make CCW/Flatlander Racing responsible for any damage to parts or engine that have been installed.
 
Returning a Custom Order
Custom & Special Orders can not be returned. (All items not in stock and/or are created unique for the customer are considered to be special orders).

I think my custom part might not be correct, what do I do?
Please call us immediately with any questions you may have on a custom or special order part BEFORE installing. (603) 378-0090

Cancellations/Refunds
Can I cancel a Custom Order?
Custom parts cannot be cancelled once they have been started in production under any circumstances.
 
To cancel custom parts before production, you must first call us at (985) 956-7009 and ask to speak with a manager to request a Custom Parts Cancellation Code. Please keep a copy of your Custom Parts Cancellation Code and Manager's name for your records.

Custom Motors are non-refundable for any reason. Please note that the time to build custom motors will vary depending on the type of motor and any potential complications that may arise. Motors taking 4-6 months to complete are not uncommon.

Due to the intended usage of custom motors & parts, all products are sold without any expressed, unexpressed, implied, un-implied warranty under any circumstances. We assume no responsibility in any shape, form or manor. Any action taken against Flatlander Racing or its subsidiary companies, is taken at the total and complete expense of the purchaser. All motors are intended for off highway total risk applications. All parts are under warrantee only as stated by the manufacturer. Customer assumes all costs and expenses for any legal action taken by said person. 
International Orders
General Information
We have branched out across the world and now offer many parts for international vehicles and serve many international customers. In order to better service our international customers, we have developed an international websites and opened an international warehouse which we ask some of our international customers to use:

IMPORTANT! If you live in:
Belgium, France, Germany, Switzerland,The Netherlands, UK, Denmark, Ireland, Norway, Scotland and Sweden
Please order directly from our International website:
www.Flatlander-IPP.nl

International Payments
What credit cards do you accept from other countries?
Due to the increased amount of security issues, our bank and credit card processor may not allow us to process Credit Card payments from some countries outside of the US and Canada. If you have any questions about this, please contact us.

Do you charge a PayPal Fee?
Yes, our PayPal fee's are as follows:
USA: 2.9% of total transaction
Int'l: 3.9% of total transaction

Purchase Minimums
A minimum amount of $100 is required for all international purchases (including Canada).

International Shipping
IMPORTANT! Expect 5 days before shipments can be made.

- International shipments will be made via UPS.
- Insurance will be included with ALL orders - no exceptions.
- Int'l Orders can not be shipped free or as "gifts"

Can you ship my order as free or as a "gift"?
No, we can not ship your gift and mark it as free or a gift.

Can I ship to an address within the USA?
If you are an international customer from one of the countries listed below, but you are shipping your order to an address within the USA, you will be charged a $60 handling fee (to avoid this fee, order from our Int'l Websites & have your order shipped within your country).
 
I need an International Shipping Quote?
Please email Tanya who handles our International Shipping quotes, and include the part(s), Qty, and your complete Shipping Address.

International Ordering Fee's
Shipping within USA Fee:
If you are an international customer from one of the countries listed below, but you are shipping your order to an address within the USA, you will be charged a $50 handling fee (to avoid this fee, order from our Int'l Websites & have your order shipped within your country).

Canada
All Canadian orders will be charged a $39.00 processing fee (fees cover local P.O. and runners fees)

UK, Denmark, Ireland, Norway, Scotland or Sweden
Belgium, France, Germany or The Netherlands
(please order directly from our NL Warehouse)

International Import Fee's
Some countries may charge an Import fee on your order. You are responsible for paying any and all import fees your country may charge. Flatlander Racing/IPP is not responsible for your Import fee's.
Changing/Cancelling a Non-Custom Order
Changing & Cancelling Orders
If something is wrong with your order, we certainly want to help you! Please read the information below for more on how to proceed.
 
Changing Your Order
Help, I ordered the wrong item!
If you have ordered the wrong item and need to change it, please
contact our Customer Service Department immediately. They will check to see whether your item has already shipped or not, and give you directions on how to change or return the item(s)

Help, I received the wrong item!
Did you receive the wrong item or an item you didn't order? Please contact us at (985) 956-7009.

Cancelling Your Order
If you need to cancel an order, please first read our Returns, Replacements & Refunds section. Then contact our Customer Service Department to see if your order has already shipped and if you can still cancel it.
(please see our Custom/Special Orders section on policies regarding cancelling custom/special orders).
 
Changing Address or Payment Method for Order
I need to change my address on my order, how do I do that?
Please
contact the Customer Service Department immediately.

I need to change the payment method on my order, how do I do that?
Please
contact the Customer Service Department immediately.
Returns, Replacements & Refunds
Return Policy
Please note: Once an item has been installed, it may not be returned or refunded.

You may return new, uninstalled items within 30 days of delivery for a refund. Items must be in their original condition and returned in their original packaging, packed inside another box. We'll also pay the return shipping costs if the return is a result of our error.

You must return all items included with the part you are returning. Returns that are missing small items (such as gaskets, bearings, pulleys, etc), will not be accepted.

You will need to contact us before making a return to get your return authorization number.
  • If you are returning and item because of an error made by you, the customer, a 15% re-stocking fee will be imposed upon the cost of the item being returned. (NOTE: Turbo Kits are subject to a 25% re-stocking fee)
  • If an error was made by Flatlander Racing, no re-stocking fee will be imposed. The return/exchange must be shipped prepaid by the customer. Upon receipt of the item, Flatlander will reimburse the customer for shipping costs.
  • Items must be returned in the original packaging, packed inside another box (so that they may be re-sold).
  • Items must be in their original condition and not have been installed at any time or they will not be accepted.
  • All returns must be sent prepaid. No collect shipments will be accepted under any circumstances.
  • We suggest you use UPS or U.S. Postal Mail and insure your shipment for the full value to protect yourself against loss.
  • We cannot accept returns on custom or special ordered parts.
  • Heavily damaged items not caused during shipping transit, or exchanges beyond 30 days of original order date will not be accepted.
  • Please note that OVERSTOCK Items are non-returnable.
  • In the event an item is damaged from shipping, a claim must be filed through UPS via Flatlander Racing. You must contact us first in order to file a claim.
How do I make a return?
Please
contact our Customer Service Department to make a return and receive a return authorization number. All returns must be authorized before being sent back to us.

How do I return a "drop-shipped" item?
Some items which are drop-shipped directly from the manufacturer may be returned directly to their warehouse. Again, the item must be in its original packaging and you must
contact our Customer Service Dept. before you send it back so that we can arrange for the return. In most cases you will be given a Return Authorization # and in some cases a name or department to Attn: the package to. A 15% restocking fee will be accessed upon the item(s) being returned once they have been processed.
 
Refunds
When will I get my refund?
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 7 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

How will my refund be given?
All refunds for orders paid with Credit Cards will be credited to the same card in which you placed the original order with. Orders paid using money orders, bank checks, personal checks or wire transfers will be refunded by a business check.
 
Exchanging a Broken or Incorrect Item
If you placed your order online, it's always helpful if you have your Order # and email address that you used when placing your order handy.

My parts arrived broken, what do I do?
You will need to
contact our Customer Service Dept. Please have the Part # of the part that is broken ready to give to our Customer Service staff.

I received the wrong parts, what do I do?
You will need to
contact our Customer Service Dept. Please have the Part # of the wrong item that you received, as well as the correct Part # that you need, ready to give to us.

I ordered the wrong part and need to exchange it!
You will need to
contact our Customer Service Dept. Please have the Part # of the wrong item that you ordered, as well as the correct Part # that you need, ready to give to us.
 
Packing and Sending Your Return
How do I need to package my return?
All Items must be returned in the original packaging, packed inside another box (so that they may be re-sold). Packages will not be accepted for return if they are not packaged properly. You also need to include the Return Authorization # (RAN#), and any Department or Name given to you by our Customer Service Dept. Make sure that this RAN# and Dept/Name is marked clearly on the outside of the box.

How should I ship my return?
We suggest you use UPS or U.S. Postal Mail and insure your shipment for the full value to protect yourself against loss. All returns must be sent prepaid. No collect shipments will be accepted under any circumstances.

Product Specific Policies
Turbo Kits:
Turbo Kits are subject to a 25% re-stocking fee

Custom/Special Order Parts:
- Custom/Special Order Parts are non-returnable.
- No assembly or shop costs are covered for any installation or removing of engine parts.

Custom Motors:
Custom Motors are non-refundable for any reason (please note that the time to build custom motors will vary depending on the type of motor and any potential complications that may arise. Motors taking 4-6 months to complete are not uncommon). 
Payment Options & Promotional Offers
Payment Methods We Accept
We accept Visa, MasterCard & Discover (no AMEX).
Please contact us first if you would like to pay via PayPal, Money Order or by Check (we accept some, but not all checks). US dollars accepted only.
Make sure to enter your correct billing address, complete account number, expiration date and CVV #. There is no surcharge for using your credit card to make purchases. Your credit card will be authorized upon processing your order, and will be billed prior to shipment.
 
Wire Transfers
Sorry, we do not accept Wire Transfers at this time.
 
PayPal
Yes, we accept payment through PayPal. You will need to
contact the Sales Department prior to ordering.

Do you charge a PayPal Fee?
Yes, our PayPal fee's are as follows:
USA: 2.9% of total transaction
Int'l: 3.9% of total transaction
 
Check and Money Orders
Please contact us first if you would like to pay via Check or Money Order. We accept some, not all checks.
If you phone or mail your order and use a money order, bank check or certified check for payment, your order will be shipped within 24 hours upon receipt of your payment. Please do not send cash. If you send a personal check to us, we will hold your order for 10 days until it has cleared the bank. Your item will then be shipped. Flatlander Racing cannot guarantee the availability of a product by the time funds clear or payment is received. 

Who do I make out the payment to?
Please make out all Checks/Money Orders to "Flatlander Racing"

Returned Check Fee:
We will charge a $30.00 fee on all returned checks.

C.O.D.'s
Sorry, we do not accept COD's.

Specials & Promotion Offers
We offer Sales or promotional offers from time to time. When taking advantage of one, be sure to read the entire list of restrictions associated with that sale/promotion. If your order does not seem to reflect all the benefits mentioned in the promotion, you may want to review the specific promotion's restrictions found on the product page.

To qualify for a specific promotion, your order must be placed during the specified promotion period. We are unable to apply special discounts to items ordered before or after the dates of a promotional offer. Orders that are shipped to multiple addresses are also not eligible.
We reserve the right to cancel a sale or promotion at any time.
Shipping, Delivery Times & Tracking Your Orders
General Shipping Rates & Policies
We ship our parts worldwide. If you are an International Customer, please see our International Customer Section for complete Shipping and Delivery guidelines.
  • Orders are shipped via UPS ground within the continental USA (see shipping options below).
  • A delivery area surcharge of $2 is applied to each ground package delivered to residences in certain outlying less populated zip codes within the US.
  • Canadian orders may be shipped by UPS or US Postal Service.
  • International deliveries will be shipped via UPS (except in orders where USPS is necessary).
  • Orders to Hawaii, Alaska & Puerto Rico must be sent next day or 2nd-Day UPS
  • If you have an APO, please give us a UPS address we can ship to.

Domestic USA Shipping Rates
How are shipping costs calculated?
Shipping costs are based on the weight of item(s), method of shipping (ground, 3-day, 2-day or overnight), and shipping address.
 
Shipping Options
We offer UPS Ground, 3-day, 2-day and overnight shipping options (no Sat. delivery available) for all continental US orders.

How do I get a shipping quote?
You can call us at (985) 956-7009 or contact us for shipping quotes.

Delivery Estimates
When will I receive my order?
Our estimated delivery times are based on several factors, including your shipping address, how quickly we can obtain and assemble parts for your shipment, and whether you have requested that we minimize the number of shipments or ship items as they become available (if any of your parts are on back order or are custom ordered).

Please note that orders with multiple items may be shipped from separate warehouses and may come in several different shipments over a few days.
If you order custom or back ordered parts, your estimated delivery time will vary.

Estimated delivery dates on in-stock items:
Ground (5-7 business days)
3-day (3 business days)
2-day( 2 business days)
Overnight (next day)
(please note we do not offer Saturday delivery's)

Tracking Your Delivery

Where is my order?
Your order should arrive within 5-7 business days after you place your order unless you have been notified otherwise.
 
If you have not yet received your order at all and think that you should have by now, please contact our Customer Service Dept.

Note: To speed delivery, shippers may not location-scan all of their shipments. When shipping volume is high, packages are processed in bulk, and the first time a package is scanned may be upon arrival at a regional hub near the destination, or even when the package is delivered. If you don't see any tracking data for your shipment, and the estimated delivery date has not yet passed, please do not be concerned.

Can I get  a Tracking # for my order?
If you need a tracking # for your order, please wait at least 3-4 days before requesting one. We ship orders from warehouses across the USA and our main computer center does not receive tracking #'s immediately. If you need to request a tracking #, please contact our Customer Service Dept..

How do I use my UPS Tracking #?
UPS Tracking
Package Tracking: http://wwwapps.ups.com/etracking/tracking.cgi
Phone: 1-800-742-5877

Missing Items?
Why am I missing items in my order?
If you're missing part of your order, please check the packing slip that was included with your shipment. In order to fill your order quickly and efficiently, we may ship items in stock at different warehouses, so we may have split your order into multiple shipments. If this is the case, rest assured that you will not be charged any additional shipping costs beyond those you had originally authorized. Please allow 5-7 business days for all packages to be received from multiple warehouses.

What Is My Shipping Cost?
Where is the shipping cost on my online order?
Because we ship out from various warehouses across the USA depending on where your parts are in stock and where you are located, our shopping cart can not calculate a shipping cost. The shipping cost is determined by our Sales staff and added onto your order total before processing.

We understand this can be an inconvenience for our customers who like to know shipping up front, but it saves our customers a large amount on shipping costs as our sales staff can determine the quickest and closest warehouse to ship your parts out of, which our shopping cart can't do.

If you have placed an online order and need to know the total amount with shipping, please contact our Customer Service Dept., they are happy to provide it to you. 

 
 
 
 
 
 
 
 
 
 
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