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Cavalier, Ecotec, Sunfire & S10
Performance &
Custom Engine Parts |
Email Us
(985) 956-7009
| Order ONLINE Anytime! |
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Customer Service, General Information & Policies |
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General Info |
We are committed to helping you get the performance parts you need
quickly and easily.
If you can't find your answer in our Help sections (see left),
please email or phone us from our Contact page. We're here to help you!
You may return new, uninstalled items within 30 days of delivery for
a refund. Items must be returned in their original packaging. We'll
also pay the return shipping costs if the return is a result of our
error. Just visit our online Returns Section,
and we will guide you through the process.
Still have questions after visiting our Returns Center? Just contact
our customer service staff about making a return.
We're pretty sure we've covered it all on the left, but if you have
any remaining questions that you can't find answers to, please
contact us and we'll get back to you as soon as possible with an
answer.
Price Changes
All prices on this site are subject to change without notice.
Photos and Graphics
Images displayed of parts/items listed may not always exactly
represent the item. Some images are used for general reference only.
Please contact us if you have a question about a particular image
found on our website before making your purchase. Please read any
small print found below an image.
Typos and Misprints
We endeavor to provide accurate and up-to-date information on the
products and services listed on our Web Sites. However, as we cannot
verify all information from all manufacturers and providers, and as
errors in gathering and publishing such information may occur,
Flatlander Racing/IPP/CCW does not warrant that the product and service
listings are or will always be accurate, complete or current and we
shall not be liable or responsible as a result of any errors
therein. We disclaim responsibility for any printing or typographical
errors, and do not guarantee that all information found on this
website is accurate.
Therefore, we reserve the right to refuse or cancel
any orders placed for products listed at the incorrect price and
shall have the right to refuse or cancel any such orders whether or
not the order has been confirmed and your credit card charged. If
your credit card has already been charged for the purchase, and your
order has been canceled, we shall immediately issue a
refund to you in the amount of the incorrect price.
The part on the website says one price, but
when I add it to my shopping cart, a different price shows up?
This occurs when a price has been entered wrong accidentally either
on our
website or in our database. Please contact the Web Design Dept. and
include the Part # and price in question. The Web Design Dept. will
immediately address the typo and let you know what the correct price is.
The price displayed on the website is less
then the price the Sales Department gave me over the phone,
shouldn't I only have to pay the website price?
Sometimes you may find pricing typos on our website. We hope you
understand we work very hard to keep our website correct, but
mistakes do happen. Unfortunately, you must pay the correct price of
the part, and not the typo price.
I just received an email saying that the
part on the website isn't correct. What's going on?
With 100,000+ parts online, we are constantly updating our web pages
and database. On rare occasion you may come across a part or web
page that is currently being updated and so the price or description
may be wrong. Additionally, typos and misprints do occur. If this
happens, you may receive an email in response to your inquiry or
order letting you know what the actual cost of the item is. When
this happens, we work very hard to get the part or web page updated
immediately for you. If you order an item and the cost is different
then the web page or shopping cart shows, we will notify you before
proceeding with your order.
Security
We use a secure online ordering form so that your personal
information is secure. Whether you place your order Online, by US
Mail, Fax, or Telephone, we will never use your information for
anything other than your purchase, nor will we release the
information to any outside sources under any circumstances.
Privacy
We do not collect personal information without your knowledge. We
only collect needed personal information with regards to any order
you choose to place with us. Personal information will not be sold,
disclosed, or shared with 3rd parties unless we need to drop ship
your order directly from the manufacturer. In that case the
manufacturer will be given your name and shipping address so that
they may ship your order to you. Please contact us if you have
questions pertaining to our Privacy Policy.
Consumer Responsibility
In our attempt to help with Technical information, we use our best
educated judgment. In cases of compression, the customer or his
mechanic shop must check for the proper parts supplied. Failure to
do so will in no way make Flatlander Racing/IPP responsible for
pistons that have been installed. In any case where an assembly has
been balanced, Flatlander will only be responsible up to the cost of
$100. |
Help with Ordering |
Placing an order with us is easy. There's no need to create an
account first. We accept orders online, by phone and by fax.
Orders are processed within 24 business hours. Please allow 5-7
business days for UPS Ground Shipping (no Sat. delivery). Should any
questions arise with your online order, we will contact you by email
at the address you provided when placing your order.
Ordering Online
How do I order online using your Online
Order Form?
Here are the steps you need to follow to place an order online. If
you have any problems when following these steps, please
email our Web Design Dept.
- Find the Part #(s) you want to order on our site.
- Click
the shopping cart icon to add item to your shopping cart.
- Fill out the Order Form
- Submit your order
- You will receive an order confirmation on your
screen, as well as an order confirmation and receipt at the email address you
provided.
Ordering By Phone
Please call us at (985) 956-7009.
Ordering By Fax
Our fax # is
(603) 382-7508
Please include the following when ordering by fax:
- Complete Name
- Telephone #
- Part #(s)
- Qty
- Sizes (if applicable)
- Billing Address
- Shipping Address
- Method of Shipping (ground, 3-day, 2-day or overnight)
- Credit Card #, exp. date, Cvv #
- Your Signature
Ordering By Mail
Can I place an order by Mail?
We accept orders via US Mail. You must
contact our Sales Dept. first to get
a total for your order (including shipping).
Please include the following when ordering by mail:
- Complete Name
- Telephone #
- Part #(s)
- Qty
- Sizes (if applicable)
- Total quoted by Sales Dept for Order Total and Shipping
- Sales staff name who quoted you.
What is your Mailing Address?
Flatlander Racing
Re: Mail Orders
24 Elm Street
Plaistow, NH 03865
Can I still pay by Credit Card if I am
ordering by mail?
Yes, please make sure to also include the following if paying by CC:
- Billing Address
- Shipping Address
- Method of Shipping (ground, 3-day, 2-day or overnight)
- Credit Card #, exp. date, Cvv #
- Your Signature
Can I pay by Check or Money Order?
Yes, please refer to our
payments section.
Back Orders
What happens if an item is on back order?
Occasionally a backorder will occur, even with our large inventory.
If we find that an item is on back order with no ETA, then we will
cancel your order and notify you to let you know. If the item is on
back order with a wait time, we will notify you before proceeding
with your order.
We also make every effort to cross-reference the back ordered item
to a comparable manufacturer's line so that you can still receive
the part you need. If we find a part that is comparable, we will
notify you before proceeding with the order. If cross-referencing is
not an option and you have to wait for a part, we will leave the
option up to you if you want to cancel your order or wait for the
item.
Can I still order an item if it is on Back
Order?
Yes, we can back order most items for you if we are currently out of
stock but expecting another shipment.
How long do you keep back orders open for?
Active backorders are kept open for a maximum of 45 days. If we
haven't received the item from the manufacturer after this time, the
backorder will be cancelled and we will contact you, at which time
you may re-order or substitute a similar item. It is very important
to us that you are completely satisfied with your entire order,
every time.
Catalog
Do you have a Catalog you can send me?
Unfortunately, we do not have any mail-order catalogs.
We have over 100,000+ parts available online with new parts added daily to our sites.
Any print catalog we designed would be outdated immediately! We use our
Web Sites as our catalogs and update them daily. If you can't find
what you're looking for, please
contact
us!
Help Locating a Part
What if I'm not sure exactly what I need,
or what the best part would be?
We have a very experienced, knowledgeable and helpful technical
staff who are very happy to talk with you about any questions you
may have, so please contact our Tech Dept. with your questions.
What if I can't find what I'm looking for?
If there is something you want and you can't find it, please give us
a call at (985) 956-7009 and
contact us.
I have a tech question before I order, can
you help me?
We have a very experienced, knowledgeable and helpful
technical staff who are very happy to try and assist you with your
tech question, if they can't answer it they will direct you to the
manufacturer for additional assistance. Please
contact our Tech Dept. with your questions.
Problems using the Online Order Form
How can I order if your online shopping
cart isn't working?
Please
email
our Web Design Dept. and let them know what you are having
trouble with (please include the Part #).
You can also place your order by
calling our Sales Dept at 603.378.0090. |
Custom Orders |
Custom & Special Orders
All items not in stock and/or are designed or created specifically for
the customer are considered to be Custom or Special Orders. The
customer and/or mechanic must check that the proper parts are
supplied before installation. Failure to do so will in no way make
CCW/Flatlander Racing responsible for any damage to parts or engine that
have been installed.
Returning a Custom Order
Custom & Special Orders can not be returned. (All items not in stock
and/or are created unique for the customer are considered to be
special orders).
I think my custom part might not be
correct, what do I do? Please
call us immediately with any questions you
may have on a custom or special order part BEFORE installing. (603)
378-0090
Cancellations/Refunds
Can I cancel a Custom Order?
Custom parts cannot be cancelled once they have been started in
production under any circumstances.
To cancel custom parts before production, you must first call
us at (985) 956-7009 and ask to speak with a manager to request a
Custom Parts Cancellation Code. Please keep a copy of your Custom
Parts Cancellation Code and Manager's name for your records.
Custom Motors are non-refundable for any reason. Please
note that the time to build custom motors will vary depending on the
type of motor and any potential complications that may arise. Motors
taking 4-6 months to complete are not uncommon.
Due to the intended usage of custom motors & parts, all products
are sold without any expressed, unexpressed, implied, un-implied
warranty under any circumstances. We assume no responsibility in any
shape, form or manor. Any action taken against Flatlander Racing or
its subsidiary companies, is taken at the total and complete expense
of the purchaser. All motors are intended for off highway total risk
applications. All parts are under warrantee only as stated by the
manufacturer. Customer assumes all costs and expenses for any legal
action taken by said person. |
International Orders |
General Information
We have branched out across the world and now offer many parts
for international vehicles and serve many international customers.
In order to better service our international customers, we have
developed an international websites and opened an international
warehouse which we ask some of our
international customers to use:
IMPORTANT! If you
live in:
Belgium, France, Germany, Switzerland,The Netherlands, UK, Denmark,
Ireland, Norway, Scotland and Sweden
Please order directly from our International website:
www.Flatlander-IPP.nl
International Payments
What credit cards do you accept from other
countries?
Due to the increased amount of security issues, our bank and credit
card processor may not allow us to process Credit Card payments from
some countries outside of the US and Canada. If you have any
questions about this, please
contact
us.
Do you charge a PayPal Fee?
Yes, our PayPal fee's are as follows:
USA: 2.9% of total transaction
Int'l: 3.9% of total transaction
Purchase Minimums
A minimum amount of $100 is required for all international
purchases (including Canada).
International Shipping
IMPORTANT! Expect 5 days
before shipments can be made.
- International shipments will be made via UPS.
- Insurance will be included with ALL orders - no exceptions.
- Int'l Orders can not be shipped free or as "gifts"
Can you ship my order as free or as a "gift"?
No, we can not ship your gift and mark it as free or a gift.
Can I ship to an address within the USA?
If you are an international customer from one of the countries
listed below, but you are shipping your order to an address within
the USA, you will be charged a $60 handling fee (to avoid this fee,
order from our Int'l Websites & have your order shipped within your
country).
I need an International Shipping Quote?
Please email
Tanya who handles our International Shipping quotes, and include
the part(s), Qty, and your complete Shipping Address.
International Ordering Fee's
Shipping within USA Fee:
If you are an international customer from one of the countries
listed below, but you are shipping your order to an address within
the USA, you will be charged a $50 handling fee (to avoid this fee,
order from our Int'l Websites & have your order shipped within your
country).
Canada
All Canadian orders will be charged a $39.00 processing fee (fees
cover local P.O. and runners fees)
UK, Denmark, Ireland, Norway, Scotland or Sweden
Belgium, France, Germany or The Netherlands
(please order directly from our
NL Warehouse)
International Import Fee's
Some countries may charge an Import fee on your order. You are
responsible for paying any and all import fees your country may
charge. Flatlander Racing/IPP is not responsible for your Import
fee's. |
Changing/Cancelling a Non-Custom Order |
Changing & Cancelling Orders
If something is wrong with your order, we certainly want to help
you! Please read the information below for more on how to proceed.
Changing Your Order
Help, I ordered the wrong item!
If you have ordered the wrong item and need to change it, please
contact our Customer Service
Department immediately. They will check to see whether your item has
already shipped or not, and give you directions on how to change or
return the item(s)
Help, I received the wrong item!
Did you receive the wrong item or an item you didn't order? Please
contact us at (985) 956-7009.
Cancelling Your Order
If you need to cancel an order, please first read our
Returns, Replacements & Refunds
section. Then contact our Customer Service Department to see if your
order has already shipped and if you can still cancel it.
(please see our Custom/Special Orders
section on policies regarding cancelling custom/special orders).
Changing Address or Payment Method for Order
I need to change my address on my order,
how do I do that?
Please contact the Customer Service
Department immediately.
I need to change the payment method on my
order, how do I do that?
Please contact the Customer Service
Department immediately. |
Returns, Replacements & Refunds |
Return Policy
Please note: Once an item has been installed, it
may not be returned or refunded.
You may return new, uninstalled items within 30 days of delivery for
a refund. Items must be in their original condition and returned in
their original packaging, packed inside another box. We'll also pay
the return shipping costs if the return is a result of our error.
You must return all items included with the part you are returning.
Returns that are missing small items (such as gaskets, bearings,
pulleys, etc), will not be accepted.
You will need to contact us before making a return to get
your return
authorization number.
- If you are returning and item because of an error made by
you, the customer, a 15% re-stocking fee will be imposed upon
the cost of the item being returned. (NOTE: Turbo Kits are
subject to a 25% re-stocking fee)
- If an error was made by Flatlander Racing, no re-stocking
fee will be imposed. The return/exchange must be shipped prepaid
by the customer. Upon receipt of the item, Flatlander will
reimburse the customer for shipping costs.
- Items must be returned in the original packaging, packed
inside another box (so that they may be re-sold).
- Items must be in their original condition and not have been
installed at any time or they will not be accepted.
- All returns must be sent prepaid. No collect shipments will
be accepted under any circumstances.
- We suggest you use UPS or
U.S. Postal Mail and insure your shipment for the full value to
protect yourself against loss.
- We cannot accept returns on custom or special ordered parts.
- Heavily damaged items not caused during shipping transit, or
exchanges beyond 30 days of original order date will not be
accepted.
- Please note that OVERSTOCK Items are non-returnable.
- In the event an item is damaged from shipping, a claim must
be filed through UPS via Flatlander Racing. You must
contact us first in order to
file a claim.
How do I make a return?
Please contact our Customer Service
Department to make a return and receive a return authorization
number. All returns must be authorized before
being sent back to us.
How do I return a "drop-shipped" item?
Some items which are drop-shipped directly from the manufacturer may
be returned directly to their warehouse. Again, the item must be in
its original packaging and you must
contact our Customer Service Dept. before you send it back so
that we can arrange for the return. In most cases you will be given
a Return Authorization # and in some cases a name or department to
Attn: the package to. A 15% restocking fee will be
accessed upon the item(s) being returned once they have been
processed.
Refunds When will I get
my refund? You should expect to receive your
refund within four weeks of giving your package to the return
shipper, however, in many cases you will receive a refund more
quickly. This time period includes the transit time for us to
receive your return from the shipper (5 to 7 business days), the
time it takes us to process your return once we receive it (3 to
5 business days), and the time it takes your bank to process our
refund request (5 to 10 business days).
How will my refund be given?
All refunds for orders paid with Credit Cards will be credited to
the same card in which you placed the original order with. Orders
paid using money orders, bank checks, personal checks or wire
transfers will be refunded by a business check.
Exchanging a Broken or Incorrect Item
If you placed your order online, it's always helpful if you have
your Order # and email address that you used when placing your order
handy.
My parts arrived broken, what
do I do? You will need to
contact our Customer Service Dept. Please have the Part # of the
part that is broken ready to give to our Customer Service staff.
I received the wrong parts, what do I do?
You will need to
contact our
Customer Service Dept. Please have the Part # of the wrong item that
you received, as well as the correct Part # that you need, ready to
give to us.
I ordered the wrong part and need to
exchange it! You will need to
contact our Customer Service Dept.
Please have the Part # of the wrong item that you ordered, as well
as the correct Part # that you need, ready to give to us.
Packing and Sending Your Return
How do I need to package my return?
All Items must be returned in the original packaging, packed inside
another box (so that they may be re-sold). Packages will not be
accepted for return if they are not packaged properly. You also need
to include the Return Authorization # (RAN#), and any Department or
Name given to you by our Customer Service Dept. Make sure that this
RAN# and Dept/Name is marked clearly on the outside of the box.
How should I ship my return?
We suggest you use UPS or U.S. Postal Mail and insure your shipment
for the full value to protect yourself against loss. All returns
must be sent prepaid. No collect shipments will be accepted under
any circumstances.
Product Specific Policies
Turbo Kits: Turbo Kits are
subject to a 25% re-stocking fee
Custom/Special Order Parts: -
Custom/Special Order Parts are non-returnable.
- No assembly or shop costs are covered for any installation or
removing of engine parts.
Custom Motors:
Custom Motors are non-refundable for any reason (please note that
the time to build custom motors will vary depending on the type of
motor and any potential complications that may arise. Motors taking
4-6 months to complete are not uncommon). |
Payment Options & Promotional Offers |
Payment Methods We Accept
We accept Visa, MasterCard & Discover (no AMEX).
Please contact us first if you would like to pay via PayPal, Money Order
or by Check (we accept some, but not all checks).
US dollars accepted only.
Make sure to enter your correct billing address, complete account
number, expiration date and CVV #. There is no surcharge for using
your credit card to make purchases. Your credit card will be
authorized upon processing your order, and will be billed prior to
shipment.
Wire Transfers
Sorry, we do not accept Wire Transfers at this time.
PayPal
Yes, we accept payment through PayPal. You will need to
contact the Sales
Department prior to ordering.
Do you charge a PayPal Fee?
Yes, our PayPal fee's are as follows:
USA: 2.9% of total transaction
Int'l: 3.9% of total transaction
Check and Money Orders
Please contact us first if you would like to pay via Check or Money
Order. We accept some, not all checks.
If you phone or mail your order and use a money order, bank check or
certified check for payment, your order will be shipped within 24
hours upon receipt of your payment. Please do not send cash. If you
send a personal check to us, we will hold your order for 10 days
until it has cleared the bank. Your item will then be shipped.
Flatlander Racing cannot guarantee the availability of a product by
the time funds clear or payment is received.
Who do I make out the payment to?
Please make out all Checks/Money Orders to "Flatlander Racing"
Returned Check Fee:
We will charge a $30.00 fee on all returned checks.
C.O.D.'s
Sorry, we do not accept COD's.
Specials & Promotion Offers
We offer Sales or promotional offers from time to time. When taking
advantage of one, be sure to read the entire list of restrictions
associated with that sale/promotion. If your order does not seem to
reflect all the benefits mentioned in the promotion, you may want to
review the specific promotion's restrictions found on the product
page.
To qualify for a specific promotion, your order must be placed
during the specified promotion period. We are unable to apply
special discounts to items ordered before or after the dates of a
promotional offer. Orders that are shipped to multiple addresses are
also not eligible.
We reserve the right to cancel a sale or promotion at any time. |
Shipping, Delivery Times & Tracking Your
Orders |
General Shipping Rates & Policies
We ship our parts worldwide. If you are an
International Customer, please see our International Customer Section
for complete Shipping and Delivery guidelines.
- Orders are shipped via UPS ground within
the continental USA (see
shipping options below).
- A delivery area surcharge of $2 is applied to each ground package
delivered to residences in certain outlying less populated zip codes
within the US.
- Canadian orders may be shipped by UPS or US Postal Service.
- International deliveries will be shipped via UPS (except in
orders where USPS is necessary).
- Orders to Hawaii, Alaska & Puerto Rico must be sent next day or
2nd-Day UPS
- If you have an APO, please give us a UPS address we can ship
to.
Domestic USA Shipping Rates
How are shipping costs calculated?
Shipping costs are based on the weight of item(s), method of
shipping (ground, 3-day, 2-day or overnight), and shipping address.
Shipping Options
We offer UPS Ground, 3-day, 2-day and overnight shipping options (no Sat.
delivery available) for all continental US orders.
How do I get a shipping quote?
You can call us at (985) 956-7009 or
contact us for shipping quotes.
Delivery Estimates
When will I receive my order?
Our estimated delivery times are based on several factors, including
your shipping address, how quickly we can obtain and assemble parts
for your shipment, and whether you have requested that we minimize the
number of shipments or ship items as they become available (if any
of your parts are on back order or are custom ordered).
Please note that orders with multiple items may be shipped
from separate warehouses and may come in several different shipments
over a few days.
If you order custom or back ordered parts, your estimated delivery
time will vary.
Estimated delivery dates on in-stock items:
Ground (5-7 business days)
3-day (3 business days)
2-day( 2 business days)
Overnight (next day)
(please note we do not offer Saturday delivery's)
Tracking Your Delivery
Where is my order?
Your order should arrive within 5-7 business days after you place
your order unless you have been notified otherwise.
If you have not yet received your order at all and think that you
should have by now, please
contact our Customer Service Dept.
Note: To speed delivery, shippers may not location-scan all of their
shipments. When shipping volume is high, packages are processed in
bulk, and the first time a package is scanned may be upon arrival at
a regional hub near the destination, or even when the package is
delivered. If you don't see any tracking data for your shipment, and
the estimated delivery date has not yet passed, please do not be
concerned.
Can I get a Tracking # for my order?
If you need a tracking # for your order, please wait at least 3-4
days before requesting one. We ship orders from warehouses across
the USA and our main computer center does not receive tracking #'s
immediately. If you need to request a tracking #, please
contact our Customer Service Dept..
How do I use my UPS Tracking #?
UPS Tracking
Package Tracking: http://wwwapps.ups.com/etracking/tracking.cgi
Phone: 1-800-742-5877
Missing Items?
Why am I
missing items in my order?
If you're missing part of your order, please check the packing slip
that was included with your shipment. In order to fill your order
quickly and efficiently, we may ship items in stock at different
warehouses, so we may have split your order into multiple shipments.
If this is the case, rest assured that you will not be charged any
additional shipping costs beyond those you had originally
authorized. Please allow 5-7 business days for all packages to be
received from multiple warehouses.
What Is My Shipping Cost?
Where is the shipping cost on my online
order?
Because we ship out from various warehouses across the USA depending
on where your parts are in stock and where you are located, our
shopping cart can not calculate a shipping cost. The shipping cost
is determined by our Sales staff and added onto your order total
before processing.
We understand this can be an inconvenience for our customers who like to
know shipping up front, but it saves our customers a large amount on
shipping costs as our sales staff can determine the quickest and
closest warehouse to ship your parts out of, which our shopping cart
can't do.
If you have placed an online order and need to know the total amount
with shipping, please
contact our
Customer Service Dept., they are happy to provide it to you. |
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